Responsible for acting as a liaison between our customers and the relevant departments.

Helps via Chat and/or Email to the customers with their questions, issues, orders, service delivery requirements, billing, and any other query. Escalate to the relevant teams internally and/or externally.

• Manage incoming calls and customer service inquiries

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Excellent selling, communication and negotiation skills.

• Should be target oriented, hardworking and punctual.

• Provide accurate, valid and complete information by using the right methods/tools.

• Coordinate with development for bug fixing, and technical complaints related to live website and other queries.

• Follow communication procedures, guidelines and policies.

• Assist with placement of orders, refunds, or exchanges. 

• Inform customer of deals and promotions Handle changes in policies or renewals

• Resolve customer complaints via phone, email, mail or WhatsApp and forward more complex queries to the concerned department.

Job Specification/ Requirements:

• Minimum bachelor’s degree required preferably in I.T

• Preference will be given to those candidates, who have knowledge of I.T services related to domain, hosting and web development.

• Proficiency with MS Office particularly MS Excel

• Adequate knowledge regarding WordPress, cPanel and relevant I.T services.

• Extensive training will be provided further to understand the working and dynamics of the company and the role.

• Self-motivated, assertive and responsive

• Timing: 2pm to 11pm

• Job Location: Rawalpindi, Pakistan

First 2 months are probation months with fix salary of PKR 25000/-(conditionally)