Customer Support Executive  
Soft Pvt Ltd   More jobs from this company

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Job Title:   Customer Support Executive
Category:   Client Services
Total Positions:   2
Job Location:   Lahore
Gender:   Male
Minimum Education:   Bachelors
Career Level:   Experienced Professional
Minimum Experience:   2 Years
Apply By:   May 16, 2021
     
     
 
Job Description:

Note: 

  • Only exceptional candidates will be considered for this role with salary starting at 60,000 per month.
  • The customer support representative is a dual role requiring good customer skills as well as IT skills to assist customers' inquiries and complex issues.
  • Dealing with customers and internal inquiries from multiple channels including email, internal systems and on the phone.
  • Excellent spoken & written skills in English are essential for this role as you will be dealing with customers/partners based in the UK.

Job role

  • Your role as a customer support will be to assist customers via email and on the phone as well as the internal systems.
  • You will also be expected call businesses to inform them regarding issues or queries they have. We expect the potential candidate to have the following skills:
  •  Strong communication skills in English
  •  Fast Execution & Strong follow-up
  •  Quick learner
  •  Able to take initiative
  •  IT competent
  •  Excellentpeople skills
  •  Confident

Responsibilities

  •  Assisting customers via email or phone.
  •  Handling queries via emails & internal systems.
  •  Outbound calls to customers for further information to queries & issues.
  •  Administrative tasks
  •  Complete all daily tasks in a timely and professional manner.
  •  Due to the high volume of expected applicants, we will only be contacting shortlisted candidates.
  •  Shortlisted candidates will be invited for an Interview at our Lahore office. 

Note: Due to the current pandemic this may be held via Zoom.

Working Hours: 9 hours per shift 1pm - 10pm Pakistan timings to align with UK


Company Information
 
Company Name:  Soft Pvt Ltd
Company Description:
pBest IT services provider in the world/p

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